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New Capabilities Help Customers Deliver More Effective Omnichannel Customer Experience Across More Channels

Comm100, a global provider of enterprise-grade digital customer experience solutions, announced the launch of its third-generation AI-powered chatbot, featuring extended capabilities for handling more complex customer requests and better collaboration between bots and human agents. This release also includes text messaging (SMS) integration and a broad range of cloud connectors using the Zapier platform.

The idea of scaling and automating one-to-one conversations using AI chatbots has created significant excitement, but many of today’s bots are failing to live up to that expectation. A

Article source: https://martechseries.com/sales-marketing/customer-experience-management/comm100-launches-third-generation-chatbot-sms-zapier-integration/

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