New Capabilities Help Customers Deliver More Effective Omnichannel Customer Experience Across More Channels
Comm100, a global provider of enterprise-grade digital customer experience solutions, announced the launch of its third-generation AI-powered chatbot, featuring extended capabilities for handling more complex customer requests and better collaboration between bots and human agents. This release also includes text messaging (SMS) integration and a broad range of cloud connectors using the Zapier platform.
The idea of scaling and automating one-to-one conversations using AI chatbots has created significant excitement, but many of today’s bots are failing to live up to that expectation. A