- Specialty lighting retailer Lamps Plus now lets customers seek help from store employees by sending text messages to any of its 37 locations. The manager or assistant manager in each store carries a dedicated company iPhone during business hours to respond to texts, according to a company announcement.
- Customers can ask questions about product availability and additional details specific to their preferred store, and quickly receive answers about lighting and home furnishing directly from an associate. The text service runs through SMS, removing a friction point of requiring users to download a special app.
- Lamps Plus employees will